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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
Replace JSON script for Case Actions with a more user friendly UI
There are several business reasons that require a manual out going message. The current UI for manual outgoing messages is via case actions; the case actions UI requires the analyst to interact with JSON script
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