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Status Under review
Workspace IBM Safer Payments
Component Business
Created by Guest
Created on Jan 28, 2022
Merged idea

This idea has been merged into another idea. The merged idea is not visible in this portal.

2-Point Review of Cases Merged

2-point review of cases

Looking for a solution (enhancement) where after an analyst dispositions a case but the case meets pre-defined criteria i.e., New Account Open, High Dollar Value, High Dollar Deposits etc. would then be reviewed by a 2nd analyst

  • The 2nd analyst would review the case without knowledge that the case was previously worked and would not be aware of Analysts 1’s decision

  • If analyst 1 and analyst 2 dispositions match then = ok

  • If analyst 1 and analysts 2 dispositions do not match then send case to a manager for review

Needed By Yesterday (Let's go already!)