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EWS offers a tool called CXC tool in lower environment to imitate a few actions of the Network Operator. Some classic examples where we need to reach out to EWS in Production are when payments need forced failed, or where payments get stuck in sent status and need to be moved to 'Delivered' status. The ask is for FTM to build a UI like CXCTool to allow FIs to connect with EWS.
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