We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Post your ideas
Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
Post an idea
Upvote ideas that matter most to you
Get feedback from the IBM team to refine your idea
Help IBM prioritize your ideas and requests
The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
Receive notification on the decision
Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
FTM should have logic to understand and fix the different states a payment should be and also have logic to re-try if a payment is in an out-of sync status between FTM and EWS.
HNB customer receives money, FTM attempted to make the PaymentStatusUpdate call to EWS as Delivered and experienced a connection issue and did not get a success/failure back from EWS. FTM treated this as a success and marked the payment as delivered.
The payment is in a mismatch status between FTM and EWS, where EWS never received the Delivered.
Another example is – HNB customer sent money, when FTM attempted to make the AddPayment call to EWS, it experienced a connection issue and did not get a success or failure back from EWS. Unfortunately, FTM treated as if this was a failure and failed the payment. Customer got a transaction failed response back on the mobile app.
EWS actually received this payment, sent it to the receiving FI, receiving FI credited their customer, and sent confirmation back to EWS.
EWS then sent a delivered status to FTM, where FTM had already failed the payment.
The ask is for FTM to have an interim status of held instead of failing the payment out-right and to wait to see if it receives a success back from EWS. If it doesn’t, then fail the payment.
Do not place IBM confidential, company confidential, or personal information into any field.