Add IDs and comments to Approvals screen
Actor: Operations team
Operations performs an action on an inbound in the CPS system, with a comment that applies to their scenario, and notes the transmission ID 1234. The file is now pending secondary approval.
The first operator notifies the Operations team mailbox that secondary approval is required for transmission ID 1234.
A second operator receives the email and on the CPS Approvals screen, sorts or filters, to pull back the specific transmission 1234. The action comments are displayed on the approvals screen, so the Operator does not need to navigate into the file hierarchy screen, saving them time.
Then the operator reviews the comments, written by the first operator, on the Approvals screen.
After review, the operator accepts the action.