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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
Currently users have to enter memos and then save them and then transition the case to close. It would be helpful to have the memos automatically save when cases are transitioned from one state to another to avoid any lost messages.
It would be beneficial if the latency KPIs had the same condition capabilities as the transaction message rate KPIs. This would allow us to separate different message types in the dashboard and keep track of the latency separately instead of in a ...
Replace JSON script for Case Actions with a more user friendly UI
There are several business reasons that require a manual out going message. The current UI for manual outgoing messages is via case actions; the case actions UI requires the analyst to interact with JSON script
Ability to restrict a case to a particular queue when created from a Network only model/rule. Root Mandator implements a rule for it's own monitoring purpose and does not want the submandators to be able to view the case details.
Job and query execution by predefined time intervals
Create the possibility of executing queries, jobs and other data selection operations by a set of predefined time intervals like "last hour", "last day", "last week", "last month", etc.. It should be possible to apply these predefined time period ...
Provide doublet detection at the message type level, not just at the mandator level
The feature would allow doublets to have different configurations based on the type of message being processed. It would remove complexities of having to develop doublet detections across a wide variety of message types. It would reduce chance of ...
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