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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
Allow the application of users local time on timestamps in data export
Safer payments generated timestamps are stored in UTC and are converted using the users preferences (my account) when displayed in the UI (queries or case management). When export dating the raw data is used and timestamps are exported in UTC. Thi...
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
Allow admin user to monitor & cancel queries being run by other users
Users can initiate queries to fetch data that could result in long running queries which might use a lot of CPU time and affect the overall performance of the system. Only the user who initiated it can cancel the query. Need an enhancement to prov...
User Preference settings for Case Management set up
Have one control setting for user preferences on how they want Investigation cases to look. It seems I have to set my column and field preferences for each queue. SP should have one control setting for cases.
2-point review of cases Looking for a solution (enhancement) where after an analyst dispositions a case but the case meets pre-defined criteria i.e., New Account Open, High Dollar Value, High Dollar Deposits etc. would then be reviewed by a 2nd an...
Provide doublet detection at the message type level, not just at the mandator level
The feature would allow doublets to have different configurations based on the type of message being processed. It would remove complexities of having to develop doublet detections across a wide variety of message types. It would reduce chance of ...
Create error message or revert back to SS home page when a user is not configured in Guardian.
When a user has SS access, but is not configured in SP, the SP log in screen displays. The user will attempt to log in here and will not be able to continue- this can be very confusing and cause phone calls to our support team. We need either an e...
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