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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
During Safer Payments implementation some issues were raised regarding the form SP relates the transaction messages with mandators. In the mandator structure there needs to have Issuers and Acquirers. Most of transactions belong to two mandators, ...
New data type: geolocation, built using the longitude, latitude and a margin of error, allowing a more seamless use of distance calculations on profiling attributes (e.g. in a counter calculate the number of chip transactions in a radius of 10 km ...
Missed Cases - Depending your findings about the missed cases (how is it build – one genuine case of card XPTO versus one transaction flagged as fraud from card ABCD is a missed case?), is necessary to reformulate the way SP identify as missed cas...
Upload Files - In the SP front end, when we tag one transaction as fraud, the name of the user who made it, doesn’t appears in the field “FRAUD_CLASSIFICATION_USER_NAME”. It must appears.Create meta attributes (FRAUD_CLASSIFICATION_DATETIME, FRAUD...
Rules Expiration (lists) - Email notification for rules that are ending the validity: Creating a window to define: How many days before we want to receive the notification; Emails addresses. Sending an email to a list of pre-defined addresses, whe...
Investigation CPP - CPP Registration – Delimited over: Merchant number, Mcc, Id_terminal, Acquirer ID. A period of time (just highlights the cards that were in the cpp during that time and show the comment).
Lists Risk List Entries Selection - Include a Colour Pallet and an reason field to be associated to the entry (attribute). The colours are associate to specific actions that the analyst must done – block card/merchant, call police, call merchant, ...
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