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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
Missed Cases - Depending your findings about the missed cases (how is it build – one genuine case of card XPTO versus one transaction flagged as fraud from card ABCD is a missed case?), is necessary to reformulate the way SP identify as missed cas...
Upload Files - In the SP front end, when we tag one transaction as fraud, the name of the user who made it, doesn’t appears in the field “FRAUD_CLASSIFICATION_USER_NAME”. It must appears.Create meta attributes (FRAUD_CLASSIFICATION_DATETIME, FRAUD...
Rules Expiration (lists) - Email notification for rules that are ending the validity: Creating a window to define: How many days before we want to receive the notification; Emails addresses. Sending an email to a list of pre-defined addresses, whe...
Investigation CPP - CPP Registration – Delimited over: Merchant number, Mcc, Id_terminal, Acquirer ID. A period of time (just highlights the cards that were in the cpp during that time and show the comment).
Queries Data selection - In “Choose attributes as columns for the query result table”, there should be a column to inform the Case ID. (associate the case ID with the transaction)Possibility do “join” cases with transactions
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