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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
Allow for random sampling of alerts from the case selection page. We conduct monthly QA processes that require us to pull a random selection of cases worked by each investigator. Currently we need to download all alerts worked by an investigator a...
Currently we need to manually select and delete expired risk list entries. We would like to see an option to enable this for a lisk and have the daily maintenance job wipe the expired entries from the list.
Problem Description: Editing case workflows as plain text is not obvious and it may lead to human factor errors. The proper way of creating complex workflows now is drawing them on paper and carefully transferring element by element to Safer Payme...
The client has a requirement to see exactly case related transactions under the case when we use a calendar profile. For example; (1month calendar - txns amount > 1000 and sent to Turkey).. We can put a query with the same conditions and I can ...
It would be beneficial if the latency KPIs had the same condition capabilities as the transaction message rate KPIs. This would allow us to separate different message types in the dashboard and keep track of the latency separately instead of in a ...
Job and query execution by predefined time intervals
Create the possibility of executing queries, jobs and other data selection operations by a set of predefined time intervals like "last hour", "last day", "last week", "last month", etc.. It should be possible to apply these predefined time period ...
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
Automatic transfer of parametrizations and new versions
Currently, all parametrizations, made in test environment, have to be transferred manually to production (the parametrization has to be repeated). The same is for version transfers. We would like to have a process for automatic transfer. The requi...
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