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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
The client has a requirement to see exactly case related transactions under the case when we use a calendar profile. For example; (1month calendar - txns amount > 1000 and sent to Turkey).. We can put a query with the same conditions and I can ...
Working queue- change functionality offers too much capability
As an External Admin User with working queue-change privileges, I can do more than just add the user to the queue. I can change Insertion Conditions when these are preset by Network and should not be changed.
The change feature should break out ...
User Preference settings for Case Management set up
Have one control setting for user preferences on how they want Investigation cases to look. It seems I have to set my column and field preferences for each queue. SP should have one control setting for cases.
Define overwritable input attributes which values can be changed in the monitoring tab, to influence rules per mandator (e.g. define a numeric attribute from 0 to 1, that a mandator could customize and influence a rule; or use it as a threshold to...
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