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For product documentation, see Knowledge Center. Create and View Support Cases and Use the Discussion Forum here
The client has a requirement to see exactly case related transactions under the case when we use a calendar profile. For example; (1month calendar - txns amount > 1000 and sent to Turkey).. We can put a query with the same conditions and I can ...
During Safer Payments implementation some issues were raised regarding the form SP relates the transaction messages with mandators. In the mandator structure there needs to have Issuers and Acquirers. Most of transactions belong to two mandators, ...
User Preference settings for Case Management set up
Have one control setting for user preferences on how they want Investigation cases to look. It seems I have to set my column and field preferences for each queue. SP should have one control setting for cases.
To allow merchants interaction with SaferPayments SIBS FPS is planning to give the access to them. We were informed that merchants will not be able to change but will be able to see rules at higher mandators lever. This is not desirable. As a proc...
Currently we need to manually select and delete expired risk list entries. We would like to see an option to enable this for a lisk and have the daily maintenance job wipe the expired entries from the list.
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
2-point review of cases Looking for a solution (enhancement) where after an analyst dispositions a case but the case meets pre-defined criteria i.e., New Account Open, High Dollar Value, High Dollar Deposits etc. would then be reviewed by a 2nd an...
Working queue- change functionality offers too much capability
As an External Admin User with working queue-change privileges, I can do more than just add the user to the queue. I can change Insertion Conditions when these are preset by Network and should not be changed.
The change feature should break ou...
New data type: geolocation, built using the longitude, latitude and a margin of error, allowing a more seamless use of distance calculations on profiling attributes (e.g. in a counter calculate the number of chip transactions in a radius of 10 km ...
Define overwritable input attributes which values can be changed in the monitoring tab, to influence rules per mandator (e.g. define a numeric attribute from 0 to 1, that a mandator could customize and influence a rule; or use it as a threshold to...
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