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FTM should have logic to understand and fix the different states a payment should be and also have logic to re-try if a payment is in an out-of sync status between FTM and EWS.
HNB customer receives money, FTM attempted to make the PaymentStatusUpdate call to EWS as Delivered and experienced a connection issue and did not get a success/failure back from EWS. FTM treated this as a success and marked the payme...
FTM to understand that it unsuccessfully updated the EWS status to failed and not allow an operator or a process to “resume” that payment by re-trying the payment status change.
FTM to understand that it unsuccessfully updated the EWS status to failed and allows an operator or a process to “resume” that payment by re-trying the payment status change.
Brian from SCI confirmed that FTM does not have retry logic in 220.127.116.11 ...
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